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Order management is the process of capturing configured orders and managing order status through delivery. This includes providing a single face to the customer and providing visibility of the order status throughout its lifecycle across multiple enterprises.
Capabilities of the i2 solution for order management can include:
- Single interface to the customer across multiple order legacy and/or ERP order management systems
- Rules-based order brokering across multiple enterprises and service providers
- Multi-enterprise order tracking and event management
- Performance measurement and process KPI monitoring
- Multiple modes for order capture (web, mobile, EDI, VMI, and call center)
Benefits of the i2 solution for order management can include:
- Increased revenue and customer satisfaction
- Reduced transaction cost
- Improved order fill rates
- Reduced data discrepancies
- Improved sales force throughput
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