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Order promising is the process of taking a dealer or customer request for a vehicle configuration and providing an accurate delivery date for that request. Order promising may also provide alternatives and tradeoffs for the dealer or customer to consider. These tradeoffs may include time (delivery date), product option content, and price. The promise date is derived by directly scheduling the vehicle against inventory (Locate-to-order), the sequence and master schedule (Configure-to-Order), and the production plan (Build-to-Order), within the OEM allocation policies.
Capabilities of the i2 solution for order promising can include:
- Integration with i2's configurator or with the customer's existing configurator
- Promising against inventory (locate-to-order)
- Promising against the sequence and master schedules (configure-to-order)
- Promising against the production plan (build-to-order)
- Partial promises (different product content with different timeframes and prices)
- Dynamic "drop-in" scheduling
- Progressive specification freeze – reconfiguration rules for different options/materials that have different supply lead times
Benefits of the i2 solution for order promising can include:
- Increased revenue and customer satisfaction
- Accurate and reliable promise dates
- Reduced customer "walkaways"
- Reduced finished goods inventory
- Increased production throughput (salable output)
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