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Businesses must control order fulfillment costs while meeting customers’ demands for shorter lead times and higher service levels. Numerous and complex back-end systems, as well as the challenges of outsourcing and supply chain visibility, can place strain on traditional order fulfillment systems.
The i2 Solution: Customer Order Fulfillment
Customer Order Fulfillment is designed to link every phase of order fulfillment, from capture to invoice and settlement, and with close integration to the demand management and order planning loops. This end-to-end solution can create a single face to the customer across disparate processes, lines of business, geographies, and IT systems.
i2 Customer Order Fulfillment is built on a modular service platform that is designed to deploy a customized order fulfillment solution.
Capabilities of i2 Customer Order Fulfillment can include:
- Order capture from EDI (electronic data interchange), mobile, web, call center, planning, and other sources
- Engineering configurations for build-to-order (BTO) and engineer-to-order (ETO) processes
- Real-time order promising including allocated available-to-promise and capable-to-promise
- Sophisticated allocation management and allocation re-balancing
- Rule-based order validation and multiple order brokering—ties single customer order to multiple purchase orders, activity orders, work orders, and delivery orders
- Status mapping and change management across brokered orders
- Integrated pricing
- Credit modeling
- Returns management
- Shipments and invoicing
- Visual modeling tool to enable adaptation to changing business processes
Benefits of i2 Customer Order Fulfillment can include:
- Improved responsiveness to demand changes as well as supply exceptions
- Reduced overall transaction costs
- Increased visibility and control over order-related activities
- Improved inventory turn and order fill rates
- Improved on-time delivery performance
- Improved visibility into outsourced vendors
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