Solution: i2 Order Management

Link every phase of order management, from capture to invoice and settlement.

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i2 Order Management

Businesses must control order management costs while meeting customers’ demands for shorter lead times and higher service levels. Numerous and complex back-end systems, as well as the challenges of outsourcing and supply chain visibility, can place strain on traditional order management systems.

The i2 Solution: i2 Order Management

i2 Order Management is designed to link every phase of order management, from capture to invoice and settlement, and with close integration to the demand management and order planning loops. This end-to-end solution can create a single face to the customer across disparate processes, lines of business, geographies, and IT systems.

i2 Order Management is built on a modular service platform that is designed to deploy a customized order management solution.

Capabilities of the i2 Order Management solution can include:

Order capture from EDI (electronic data interchange), mobile, web, call center, planning, and other sources
Engineering configurations for build-to-order (BTO) and engineer-to-order (ETO) processes
Real-time order promising including allocated available-to-promise and capable-to-promise
Sophisticated allocation management and allocation re-balancing
Rule-based order validation and multiple order brokering—ties single customer order to multiple purchase orders, activity orders, work orders, and delivery orders
Status mapping and change management across brokered orders
Integrated pricing
Credit modeling
Returns management
Shipments and invoicing
Visual modeling tool to enable adaptation to changing business processes