Order Management

Create a single customer interface by combining disparate processes and systems

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i2 Order Management

Businesses must control order management costs while meeting customers’ demands for shorter lead times and higher service levels. Numerous and complex back-end systems, as well as the challenges of outsourcing and supply chain visibility, can place strain on traditional order management systems.

i2 Order Management is designed to link every phase of order management, from capture to invoice and settlement, and with close integration to the demand management and order planning loops. This end-to-end solution combines disparate processes, lines of business, geographies, and IT systems to create a single customer interface.

Capabilities of i2 Order Management include:

Order capture from electronic data interchange, mobile, web, call center, planning, and other sources
Engineering configurations for build-to-order and engineer-to-order processes
Real-time order promising including allocated available-to-promise and capable-to-promise
Sophisticated allocation management and allocation re-balancing
Rule-based order validation and multiple order brokering, which ties a single customer order to multiple purchase orders, activity orders, work orders, and delivery orders
Status mapping and change management across brokered orders
Integrated pricing
Credit modeling
Returns management
Shipments and invoicing
Visual modeling tool that enables adaptation to changing business processes